Conversation Intelligence Platform
Know what happens in every customer interaction.
AI analyzes 100% of your calls, chats, and emails after they happen — and shows you exactly what went right, what went wrong, and where.Listens. Reads. Evaluates. Proves.
Thanks for calling — how can I help?
I've been waiting three days for a callback.
I understand. Let me check on that.
I can see the issue — escalating now.
100%
Interactions Analyzed
<1min
Time to Insights
Zero
Blind Spots
Your QA team only reviews a fraction of what's happening.
The rest goes unchecked. Great interactions get missed. Coaching moments pass. When it's time to give feedback, there's nothing specific to point to — just generic scores and impressions.
Zvit makes every call, chat, and email reviewable, automatically.
Based on 1,000 monthly interactions
Three steps to complete visibility.
Connect your channels
Zvit plugs into your existing infrastructure — telephony, helpdesk, or CRM. Calls, chats, and tickets flow in automatically. No migration, no manual uploads, no disruption.
Define what good looks like
Greeting, compliance, upselling, empathy, resolution — you set the criteria. Apply the same quality standard across both voice and text, and change it anytime.
Get findings with proof
Every evaluation comes with a direct quote from the conversation, a chat log, or an audio timestamp. Not a number in a vacuum. Evidence you can actually coach from.
Questions Zvit answers.
From individual coaching moments to systemic patterns, Zvit surfaces the answers your QA process was designed to find — automatically.
Where exactly did the conversation go wrong?
Pinpointed to the exact moment, using the agent's own words.
Did the agent follow the process?
Every step checked, every gap flagged — across all channels, not just a random sample.
Who needs coaching this week — and on what?
Patterns across hundreds of calls and tickets surfaced automatically.
Are we making the same mistakes repeatedly?
Recurring issues caught before they become systemic.
Built for your entire team.
QA Leads
Review every interaction without having to read or listen manually.
Managers
Coach with specific moments and exact quotes, not vague notes.
Agents
See exactly what to improve and why. No more guessing behind a score.
Leadership
Make decisions on complete data, not a 2% sample size.
Your data stays your data.
Your data is processed and scored. It never trains our models. GDPR-aware architecture, built for enterprise data handling.
GDPR-Aware Architecture
ActiveBuilt for enterprise data handling from day one.
SOC 2 Type II
In ProgressWorking toward certification — security documentation available for enterprise reviews on request.
ISO 27001
In ProgressWorking toward certification — security documentation available for enterprise evaluation on request.
See it on your actual conversations.
30-minute demo. We'll analyze 5 of your real conversations live — you'll see exactly what Zvit finds. No slides, no fluff.